1. Delivery area

We currently provide delivery services for Europe and America, including international deliveries to countries/regions such as the United States, Canada, Australia, Singapore, and Malaysia.

2. Delivery time

Standard shipping: Order processing takes 1-3 business days, and the shipping time is approximately 5-10 business days.

Expedited delivery: Order processing takes 1 business day, and the delivery time is approximately 3-5 business days (only available in certain cities).

The delivery time for international orders is approximately 10-20 working days, with the specific duration varying depending on the customs clearance time at the destination.

3. Delivery fee

The shipping cost for international orders is calculated in real-time based on the destination and weight, and the specific cost is displayed at checkout.

4. Logistics inquiry

After the order is shipped, you will receive a notification email containing the tracking number and a link to track the shipment. You can also track the package status in real-time through the "My Orders" page.

5. Handling of abnormal delivery situations

If the logistics information has not been updated for a long time, please contact customer service in a timely manner, and we will assist in urging the delivery or initiating the package inquiry process.

In the event of package loss or severe damage, upon verification, we will either reship the item for free or arrange a refund.

6. Special instructions

If you need to modify the address after the order has been shipped, please contact customer service as soon as possible. If the package has already been dispatched, it cannot be changed.

7. Contact us

If you have any questions related to delivery, please contact us through the following ways:

Customer service email: xxb00154@gmail.com

Service hours: Monday to Friday, 9:00-18:00 (excluding statutory holidays)